Shipping Policy
Overview
Drakōn Boats manufactures and supplies aluminium boats and related products from South Africa. Due to the size and nature of our products, shipping methods, costs, and timelines vary depending on the item and destination.
Boats
- Completed boats are not shipped as standard courier items.
- Boats are typically collected by the customer or delivered by arrangement.
- Delivery options, costs, and timelines are confirmed on a case-by-case basis before final payment.
- Any transport arrangements are discussed and agreed in writing prior to dispatch.
- Risk transfers to the customer upon collection or handover to an agreed transport provider, unless otherwise agreed in writing.
Accessories and Smaller Items
Smaller items such as accessories, components, or merchandise may be shipped using third-party couriers.
- Shipping costs are calculated at checkout or confirmed before dispatch.
- Orders are processed after payment has been received in full.
- Estimated delivery times are provided as guidance only and may vary depending on courier performance and destination.
Processing Times
- Standard processing time for shippable items is 2–5 business days, unless otherwise stated.
- Custom or made-to-order items may require additional lead time, which will be communicated at the time of order.
Shipping Destinations
- We currently ship within South Africa as standard.
- International shipping may be available for certain items by prior arrangement.
- Customs duties, taxes, and import charges for international orders are the responsibility of the customer.
Tracking and Delivery
- Tracking information will be provided where available.
- Drakōn Boats is not responsible for delays caused by couriers, customs clearance, or events outside our control.
Collection
Where collection is selected or required:
- Collection details will be arranged directly with the customer.
- Items must be inspected on collection. Any issues should be raised at the time of handover.
Damage or Loss
- Customers should inspect goods upon delivery or collection.
- Any transport damage must be reported within 48 hours of receipt.
- Claims for damage or loss during courier transport are handled in accordance with the courier’s terms and conditions.